Returns & Exchanges Policy
At Burashid Perfumes – Qatar, we aim to make the shopping experience clear from the moment you order through after delivery. This policy explains when return or exchange requests can be reviewed and how they are handled.
Your comfort and trust are part of our experience
Due to the nature of fragrances and personal-use products, return and exchange requests are handled in a way that protects product quality, safety, and the rights of all customers.
Eligibility for a return or exchange depends on the product’s condition upon receipt, the reason for the request, and whether the product has been opened or used.
Each case is reviewed based on the order details, the applicable policy, and the rights relevant to the purchase.
Last updated: September 2026Product condition
The condition of the product, packaging, and any use affects whether a return or exchange can be accepted.
Clear review
We review the reason for the request, the condition of the product, and shipment details before deciding the appropriate action.
Fair handling
Cases involving damaged or incorrect products are reviewed in a way that protects the customer’s rights.
When can I request a return or exchange?
General conditions
- The order number or other proof of purchase is available.
- The product is in its original condition when required.
- There is no damage caused by misuse.
- Original packaging and accessories are retained when required.
- Any information or photos requested for case review are provided.
Opened or used fragrances
Due to the nature of fragrances and personal-use products, opened or used products may not be eligible for return solely because of a change of mind.
Change of mind
If the request is due to a change of mind, product eligibility is reviewed based on its condition, nature, and whether it has been opened or used.
Product damaged on arrival
If a product arrives damaged, broken, or leaking during delivery, please keep the product and all external packaging materials.
Our team may request clear photos of the product, packaging, and delivery label to review the case.
Incorrect product received
If you receive a product different from the one ordered, please contact us with the order number and photos of the product received.
We will review the case and determine the appropriate action after verifying the details.
Missing item from the order
If an item is missing from the shipment, please keep the packaging and inform Customer Service of the order details.
Cases that may not be eligible for return
- Products that have clearly been used.
- Opened products whose nature does not allow them to be resold.
- Products damaged due to misuse or improper storage.
- Products missing their packaging or essential components.
- Products customized for the customer, where this service is available.
- Orders for which purchase information cannot be verified.
Discounted products and promotions
Products purchased as part of promotions or bundles may be subject to terms specific to that offer.
If part of a linked promotion is returned, the value of the remaining products may be recalculated.
Gifts and complimentary products
If an order includes a complimentary gift linked to a specific offer, the gift may need to be returned when the related products are returned.
How to submit a request
Please contact Customer Service and provide your order number and details of the case.
Our team may request photos or additional information before providing return instructions.
Returning the product
Please do not send any product back before the case has been reviewed by Customer Service and you have received the appropriate instructions.
Shipping costs
Responsibility for return or exchange shipping costs depends on the reason for the request and the product’s condition.
Where there is a confirmed order error or product issue, shipping costs will be reviewed as part of resolving the case.
Refunds
If a return is approved, the amount due will be processed based on the order status and the payment method used.
After a refund is processed, additional time may be required for the amount to appear, depending on the payment provider or bank.
Product exchange
When an exchange request is approved, fulfillment depends on the replacement product being available in stock at the time the case is processed.
Fragrance smells different than expected
Fragrance perception varies from person to person, and a scent may smell different on skin than on paper or another person.
For this reason, personal preference or differences in longevity or projection alone do not necessarily indicate a defect.
Case review
Some cases may require additional review or inspection before a return or exchange is approved.
Orders outside Qatar
Return and exchange procedures for orders shipped outside Qatar may differ due to shipping arrangements and the procedures applicable in the destination country.
Consumer rights
This policy is not intended to limit any mandatory consumer rights provided under laws applicable to the purchase.
Policy updates
We may update this Returns & Exchanges Policy from time to time to reflect changes in products, services, or store procedures.
The updated version will be posted on this page when changes are made.
We review every case carefully
We believe customer care does not end once an order is delivered. We therefore review cases that require support in a clear and fair manner.
Our goal is to reach an appropriate resolution that preserves the quality of Burashid products and the experience and trust of our customers.
Need help reviewing an order?
Contact the Burashid Perfumes team in Qatar and provide your order number and case details so we can review your return or exchange request.